Frequently Asked
Questions

 

Below are some of our most frequently asked questions.  If your question is not listed, or you need further clarification please email us at: support@atmmicrowave.com  Your question will be addressed within 1-3 business days.




DOES ATM MAKE WHAT I'M LOOKING FOR?


ATM manufactures thousands of different coaxial and waveguide components from over 25 different product lines. All of our product lines, along with our most standard models, can be seen on our website; however, ATM also manufactures custom products to both customer and ATM designs. If your requirements are similar but not exact to any of the products listed on our website do not hesitate to contact ATM.
Factory Direct:
Phone 631-289-0363
Fax 631-289-0358
Email: support@atmmicrowave.com
ATM Sales Representative

 

[top of page]

 

DOES ATM HAVE A CATALOG,  WHERE CAN I GET A COPY?


The ATM Website is the most complete and current electronic catalog of ATM’s products; however, every year ATM publishes a short form abbreviated Catalog. You can visit the catalog page of our website or you can request a hardcopy from your local ATM Representative.

If you are located in a region without an ATM Representative, you can request a copy from:
Factory Direct:
Phone 631-289-0363
Fax 631-289-0358
Email: support@atmmicrowave.com

 

[top of page]

 

HOW DO I REQUEST A PRICE QUOTE?


US DOMESTIC CUSTOMERS

Select a valid ATM Model number from ATM’s website or catalog. Once you have selected a model number, visit the Request for Quote webpage, contact the ATM factory, or your local ATM Sales Representative. They can assist you with questions you may have and provide you with price, availability and delivery information.  All quotes include product pricing only.

INTERNATIONAL CUSTOMERS (With local Representatives)

Select a valid ATM Model number from ATM’s website or catalog. Once you have selected a model number, visit the Request for Quote webpage, or contact your local ATM Sales Representative. ATM Representatives are trained to quote in your local market and can assist you with questions you may have regarding technical information as well as provide you with price, in your local currency, availability and delivery information. 

INTERNATIONAL CUSTOMERS (Without local Representatives)

If you are located in a region that does not have a local ATM representative, please contact ATM direct: All quotes received from ATM include product pricing only. When ready to order you may request a
Pro Forma invoice which includes shipping and handling costs, bank fees etc.
Phone 631-289-0363
Fax 631-289-0358
Email: support@atmmicrowave.com

 

[top of page]

 

IS THERE AN ATM REPRESENTATIVE IN MY AREA?


Please refer to ATM’s list of Sales Representatives located on our contact page.

 

 

[top of page]

 

HOW DO I REQUEST A PRO FORMA?


Pro Forma invoices are usually requested by International customers that are required to pay by wire transfer at the time of order.
Follow these steps to request a Pro Forma:

Step 1: Request a Quote:

First you must request and receive a general quotation from an ATM Sales Representative. ( How to request a quote ) This quote is informal and need not include exact items and quantities you’re planning to order.

Step 2: Request a Pro Forma:

When ready to order, send the ATM Representative who quoted you a detailed list of exact models and quantities you wish to order, and request a Pro Forma. Your Pro Forma will include ATM’s total charge to you, including shipping and handling fees. Pro Forma are valid for 60 days.

Step 3: Place a Formal Order:

Pro Forma invoices do not replace your official P.O. Work will not begin until ATM has received an official Purchase Order on your company’s letterhead, referencing the Pro Forma number and then payment.

 

[top of page]

 

HOW DO I OPEN AN ACCOUNT WITH ATM?


We welcome open accounts and hope that you will become a repeat customer!

All customers that expect to become repeat customers can open an account with your first order by supplying Credit and Bank references. Please note we have a $1000 min order for new customers wanting net 30 terms and require 1 week min for credit checks.  After an open account is approved, all future orders will require a $200 minimum order size.

 

[top of page]

 

WHAT ARE ATM'S TERMS AND CONDITIONS?


ATM's Terms and Conditions may be viewed here.

 

[top of page]

 

HOW DO I PLACE AN ORDER?


All orders are placed IAW ATM’s terms and conditions.

US DOMESTIC CUSTOMERS

Orders may only be placed after receiving a VALID quote from ATM or your local Sales Representative.

Ordering by Purchase Order:

$200 minimum for existing customer with open accounts.
$1000 min for new customers wanting net 30 terms. Requires 1 week min for credit checks.

Send us your order on your company’s official letterhead. Be sure to include qty, model number, frequency range, product name, all shipping instructions and quote reference. Any non standard feature must be resolved prior to order to avoid any misunderstandings when processing your order.
Example of Standard order information:
2 ea P/N C115-10, 4.0-8.0 GHz
Directional Coupler
*Ship UPS Ground Account # XXXX
Quoted by XXXX in email dated MM/DD/YY
*If shipping instructions are not specified your order will be shipped, pre-paid, best way possible by ATM and then billed on your invoice.

Orders can be faxed to (631) 289-0363 or emailed to support@atmmicrowave.com. When submitting your order by email please CC the sales person who assisted you.

Ordering by Credit Card (Amex, Visa, MasterCard or Discover) $200 minimum:

Fill out our credit card authorization form, in its entirety. Be sure to use the price and delivery dates quoted. After the form is completed, print, sign and fax to 631-289-0363, Attention: Sales person who quoted you. Please reference or include a copy of your quote.


INTERNATIONAL CUSTOMERS (With local Representatives)

If you DO HAVE a local ATM Representative in your region please contact your Rep directly for information on how to place an order through them. 

Please note: All export orders need to be sent with completed copies of End User Form BIS-711


INTERNATIONAL CUSTOMERS (Without local Representatives)

If you DO NOT have a local ATM Representative  please place your purchase order direct with the factory. Orders may only be placed after receiving a VALID quote from ATM.

Ordering by Purchase Order: $200 minimum
ATM prefers to receive a copy of your order before we issue a formal Pro Forma to avoid any error in qty and shipping charges. Your Pro Forma invoice will include all costs associated with your order including product pricing, shipping and handling costs, bank fees etc. All orders will be shipped, pre-paid best way possible by ATM and included in your Pro Forma invoice, unless otherwise specified.

Send us your order on your company’s official letterhead. Be sure to include qty, model number, frequency range, product name, end user location, product application and quote reference.

Example:
2 ea P/N C115-10, 4.0-8.0 GHz
Directional Coupler
End User Location: Mexico City, Mexico
Product Application: Radio Communication
Quoted by XXXX in email dated MM/DD/YY

Any non standard features must be resolved prior to order to avoid any misunderstandings when processing your order.

Orders can be faxed to 631-289-0363 or emailed to support@atmmicrowave.com  When submitting your order by email please CC the sales person that assisted you. PAYMENT IS REQUIRED AT TIME OF ORDER. Order will not be entered until payment clears. Please see ATM’s terms and conditions to determine method of payment. 

Please note: All export orders need to be sent with completed copies of End User Form BIS-711

 

[top of page]

 

DOES ATM ACCEPT CREDIT CARDS?


Yes, ATM accepts Visa, MasterCard, American Express and Discover.

 

[top of page]

 

CAN I DEAL WITH THE FACTORY DIRECT?


At ATM we welcome your calls and have trained sales and technical staff available to assist you; however, Depending on your location you may need to contact your local ATM representative for price and delivery information. Please see below for details.

If you are a Domestic US customer or an International customer who DOES NOT have a local ATM representative in your region you may request a quote and/or place an order direct with the factory.

If you are an international customer who DOES have a local ATM representative in your region you must request a quote and/or place an order through your local representative.

 

[top of page]

 

DOES ATM STOCK ANY PRODUCTS?


Yes, ATM normally has a limited quantity of our most popular products in stock such as power dividers, coaxial couplers & terminations, waveguide to coax adapters, flexible twistable waveguide and various waveguide hardware. Our stock items can ship in less than one week.

To determine the stock status of an ATM product contact your local ATM representative or the factory direct.

Phone 631-289-0363
Fax 631-289-0358
Email: support@atmmicrowave.com

 

[top of page]

 

DOES ATM HAVE STOCKING DISTRIBUTORS?


No, ATM does not have stocking distributors however the factory keeps a limited quantity of frequently used products in stock. If you have an immediate need for an item currently not in stock contact the factory direct to see if a quick delivery is possible.

 

[top of page]

 

CAN ATM IMPROVE MY QUOTED DELIVERY?


Delivery information is normally provided as a band of weeks. For example: 4-6 weeks. This represents the current best case/worst case delivery time; however, your order will be entered with a due date of the worst case scenario quoted (in this case 6 weeks). We always try out best to meet the best case scenario date (in this case 4 weeks) and when truly needed it is doable, but you would need to speak with the Sales Representative that quoted you and express that you absolutely need the best case scenario date.

From time to time even the best case scenario date is not quick enough. If this is the case please contact the Sales Representative that quoted you, explain the situation and we will try and accommodate your needs. In order to meet your needs it is important you specify your actual need date and not just ASAP or the best delivery you can make.

ATM reserves the right to change a quoted delivery at the time of order depending on current production schedules.

 

[top of page]

 

HOW DO I REQUEST AN ORDER ACKNOWLEDGEMENT?


At ATM it is our policy to acknowledge all orders within 7 days of receipt of order; however, if we have failed to send you an acknowledgement please email support@atmmicrowave.com  Be sure to include your company name and PO number.

 

 

[top of page]

 

WHAT IS ATM's PRODUCT WARRANTY?


ATM warrants each product to be free from defect in workmanship and materials for one year from date of shipment. Arrange with ATM to have any product found defective under normal use during this one year period to be returned to the factory where it will be repaired or replaced. ATM shall not be liable for transportation, installation or consequential damages. ATM makes no other warranty expressed or implied.

 

[top of page]

 

HOW DO I RETURN A PRODUCT FOR WARRANTY OR NON-WARRANTY REPAIR?


You should contact ATM’s QC department at atmqc@atmmicrowave.com  for a return authorization number (RMA #). We will need the following information: Model #, PO#, serial#, Qty to be returned, AND reason for return.

After we receive the parts we will evaluate them and if the unit is covered under warranty it will be repaired and returned in an expeditious manner. If the unit is out of warranty we will contact you for a repair PO #. We must have a repair PO # before we can perform a charged repair.

 

[top of page]

 

WHAT IS ATM's QUALITY CONTROL SYSTEM?


Quality Control

Advanced Technical Materials Inc. is an industry leader with a quality control system that is ISO certified, and customer audited. All components are fully tested and inspected mechanically and electronically prior to shipment. Advanced Technical Materials is a "Certified" supplier to many large Prime Contractors.

 

Quality System

Advanced Technical Materials Inc. is proud to announce certification of our ISO 9001-2008 Quality System in May 2010 by NQA and recertified every three years, we are also in conformance with MIL-I-45208A and MIL-Q-9858A.

All equipment is calibrated and traceable to the National Institute of Standards and Technology (NIST).

 

Certification

ATM has been customer audited and is compliant with PQA-005B and MIL-STD-45662 to manufacture Spacecraft Qualified Waveguide assemblies.

 

Questions

If you have any questions or require additional documentation please feel free to contact our Quality Control department:
Quality Control Department
Phone 631-289-0358
Fax 631-289-0358
Email: atmqc@atmmicrowave.com

[top of page]

WHAT MIL-SPECS DO ATM's PRODUCTS MEET?


ATM products meet or exceed the requirements of Mil-E-5400 and MIL-E-16400.
They are widely used in ground based, ship board and airborne systems for military, space, and industrial applications.

 

 

WHAT IS ATM's CAGE CODE?


The Cage Code for Advanced Technical Materials (ATM) is: 0R8N4

 

 

 

IS ATM ITAR REGISTERED?


Yes, ATM has a registrant code.  International Traffic in Arms Regulations (ITAR) is a set of United States government regulations that control the export and import of defense-related articles and services on the United States Munitions List.

 

 

 

WHAT ARE THE EXPORT CLASSIFICATION AND TARIFF CODES FOR ATM PASSIVE MICROWAVE COMPONENTS?


ATM products are exported under ECCN (Export Control Classification Number) EAR99. 
The following Schedule B numbers can be crossed to the Tariff Codes:

 

 

Aluminum waveguide components: 7609000000
Brass waveguide components: 7413009000
Coaxial components: 8525602000
Cable assemblies: 8544200000

 

[top of page]

 

 


Home | Coaxial Components | Waveguide Components | Catalog | Ordering Info | Sales RepresentativesContact Us | Request Quote

Advanced Technical Materials Inc
49 Rider Avenue
Patchogue, NY 11772

 

Voice: (631) 289-0363
Fax: (631) 289-0358
Email: atm@atmmicrowave.com
URL:
http://www.atmmicrowave.com

2001-2013 Advanced Technical Materials, Inc. All Rights Reserved.